Refund & Cancellation Policy

Last updated 4 October 2026

We want you to be happy with Merova Fit. Here is how cancellations, refunds and returns work.

Subscriptions and coaching plans

Cancel anytime: in the app, open Membership plan and choose Cancel subscription. You keep access until the end of the period you paid for, and you won't be charged again.
Within 7 days of your first payment: if coaching isn't right for you, email us within 7 days of your first payment and we will refund it in full.
After 7 days: payments for a period that has already started are not refunded, except when the law requires it or we were unable to provide the service.
Charged by mistake (for example, a double payment): we refund the extra amount in full.

Damaged, wrong or missing items: tell us within 7 days of delivery, with a photo, and we will replace the item or refund it.
Unopened items: you can return them within 7 days of delivery for a refund. Return shipping is paid by you unless the item was damaged or wrong.
Opened food and supplements can't be returned for hygiene and safety reasons, unless they arrived damaged or expired.
Cancelling an order: you can cancel before it ships for a full refund.

Approved refunds go back to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few extra days to show it.

Email hello@merova.app with your account email and order details, or message your coach in the app. We reply within 2 working days.